Refunds and Print Promise

Last updated: 24 October 2026

Print Promise

Every stage is tested on real prints: standing, it turns every time. If yours does not print or does not work after following the manual, write to us within 30 days of purchase:

• the email you used at checkout and the stage you bought;
• a photo or a short video of the problem, plus your printer and filament.

We help you fix it. If we cannot, you get a full refund.

Other cases

• Bought twice by mistake, or the wrong license? Write to us and we refund the duplicate or the difference.
• The download does not work? We send you the files again.

How refunds work

Refunds go back to your original payment method through Link, our merchant of record, usually within 5–10 business days depending on your bank. You can also contact Link support directly about a payment.

About the legal right of withdrawal for digital content, see our Terms.

Write to hello@spritestage.com. We usually reply within 48 hours.